Barclays despatched me on wild goose chase attempting to shut sick mum’s account | Barclays

[ad_1] My mom was identified with dementia some years after transferring to the UK from mainland Europe to work.

We tried many avenues: she lived with a buddy for some time however this needed to finish after we discovered he was sexually abusing her; she lived with me however this grew to become inconceivable as her sickness induced her to develop into abusive. Ultimately, we moved her again to her native nation the place she has a home and employed a care employee.

This association broke down when my mom invited a stranger to maneuver in together with her and refused to let the care employee or anybody else in the home. The person financially exploited her then disappeared.

She suffered a psychological collapse and, after repeatedly attempting to set hearth to the home, she needed to be sectioned. She’s now in a care house in her house nation. I used to be appointed her authorized guardian by a courtroom the place she now lives.

I wanted to shut the Barclays account that she opened when she moved right here as she is not resident within the UK and subsequently not eligible for the banking service.

Nevertheless, since April I've been struggling to get sense out of financial institution workers about what paperwork they require to show my authorized guardianship. I've been variously suggested that they merely want the unique courtroom order, that they want a translation of the courtroom order by a beneficial service which price me £650, that they wanted a licensed translation and an apostille (an official verification of a international language doc) of the courtroom order.

I paid £150 to the translating service to have the interpretation licensed and flew again to my homeland to get an apostille of the unique doc from a notary, solely to be advised that it was truly the interpretation that wanted an apostille.

No notary would confirm a foreign-language translation. Issues had been getting murkier and murkier and I ended up crying within the department.

After weeks of pleading, I used to be finally given a listing of paperwork Barclays “would possibly” settle for, however it’s ambiguous and I'm terrified of getting the flawed paperwork once more. Please assist.

Identify withheld

I made a decision to publish the account of your mom’s harrowing decline intimately to emphasize how very important this account closure is and the way agonising the blithe cluelessness of Barclays workers has been for you. Nevertheless, I've withheld the identify of your native nation to minimise the possibility of your mom being recognized.

Authorized guardianship orders issued by international courts can't be unusual and it defies perception that Barclays doesn't seem to have a course of for coping with them. Not solely did Barclays workers seem to make it up as they went alongside, they fell silent for days on finish after you’d obeyed their newest whim, requiring you to chase for progress. Of which there was none.

It took the prospect of a headline to immediate a transparent set of directions from Barclays plus a £150 goodwill cost for the misery. It says it now has the paperwork it wants to shut the account. A spokesperson mentioned: “We're very sorry for the service [the customer’s daughter] skilled. We must always have clearly defined the extra steps required.”

Account points within the UK, too Closing the account of somebody who has misplaced psychological capability may show a wild goose chase for UK nationals, as LC from Oxfordshire discovered.

LC’s husband has Alzheimer’s illness and lives in a care house. LC has registered lasting energy of lawyer, permitting her to handle his affairs, and in April she wrote to their financial institution, Halifax, to ask if she might merge the non-public account she has with one other financial institution with the couple’s joint Halifax account.

“I would like to cut back the variety of banks and accounts I’m answerable for,” she writes.

Halifax insisted that the joint account must be in her sole identify earlier than the merger might occur and that her husband must signal a type to authorise the elimination of his identify. “He can not signal his identify and even when he might, he wouldn't perceive what he was signing,” she writes.

LC phoned to elucidate and was advised to go to a department. Department workers had been unable to assist, a letter proved fruitless, so did a second and third.

Once I questioned its conduct, Halifax admitted that it had given LC incorrect recommendation in regards to the necessities for the swap. It has now allowed her to make the merge and paid £350 in compensation.

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