ScottishPower named worst power provider for customer support

[ad_1] ScottishPower has been ranked Nice Britain’s worst power provider for customer support in a survey from a number one client physique, which positioned lots of the greatest suppliers close to the underside of the league desk.

British Fuel and EDF Vitality have been simply above ScottishPower on the foot of the annual Which? rankings. These are based mostly on a satisfaction survey of virtually 12,000 power prospects alongside the group’s evaluation of every provider’s customer support.

Which? discovered that ScottishPower had the bottom buyer satisfaction rating and tied with EDF Vitality for the second-lowest rating on the patron champion’s general evaluation. The weakest performer was So Vitality, which completed fourth from backside general.

Different giant suppliers within the decrease half of the desk included Ovo Vitality, which ranked fifth from backside, and E.ON Subsequent, which tied with Ecotricity and Fuse Vitality because the sixth worst suppliers.

“Whereas 4 suppliers are outshining the competitors, some massive corporations – together with ScottishPower, EDF and British Fuel – are letting their prospects down,” stated Emily Seymour, the Which? power editor.

All three of the lowest-scoring suppliers questioned the Which? rankings, which they stated at occasions appeared to contradict the customer support scores printed by the charity Residents Recommendation and the business regulator.

A spokesperson for ScottishPower stated the Residents Recommendation scorecard confirmed the provider had delivered “sustained, high-quality supply for our prospects” and was based mostly on “way more sturdy and clear methodology” than the Which? survey.

“We are going to proceed to work tirelessly day-after-day to ship quick, environment friendly and useful help to our prospects,” the spokesperson added.

British Fuel stated Ofgem’s newest buyer satisfaction information confirmed that the provider had achieved the second-highest general satisfaction rating among the many primary power suppliers, after complaints fell by greater than 20% in every of the previous two years.

“We all know there may be at all times extra to do and are frequently methods to make additional enhancements for our prospects,” British Fuel stated.

A spokesperson for EDF Vitality stated the provider was “dedicated to persevering with to enhance the service we offer to our prospects”.

“Whereas the analysis highlights areas the place we have to go additional, it additionally displays strengths in how we help prospects who want extra assist,” they stated. “We're centered on constructing on these strengths and persevering with our efforts to ship enhancements.”

Which? awarded 4 suppliers “really useful supplier” standing: E (Fuel and Electrical energy), a Birmingham-based agency with greater than 300,000 prospects that topped the desk general, together with Octopus Vitality, 100Green and Sainsbury’s Vitality.

Octopus Vitality, the UK’s largest home power provider, completed second general and was named as a Which? really useful provider for the ninth consecutive 12 months.

Greg Jackson, Octopus Vitality’s founder and chief government, stated: “Octopus was first really useful by Which? 9 years in the past once we had simply 50,000 prospects. Regardless of rising 160 occasions larger over the past 9 years, we’re nonetheless Which? really useful, and have been yearly. This isn’t about scale – it’s about constantly specializing in our prospects to ship worth, service and innovation.”