Lloyds, Halifax and Financial institution of Scotland ‘technical glitch’ exhibiting different customers’ transactions to prospects

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Your assist makes all of the distinction. Learn extra Cell prospects utilizing Lloyds, Financial institution of Scotland, and Halifax banking apps have reported with the ability to see different customers’ transactions on their accounts.

Clients of Lloyds Banking Group – which owns all three manufacturers – flagged the obvious technical glitch on Thursday morning.

It's not thought that customers have been in a position to see info resembling account numbers or names hooked up to funds.

Lloyds confirmed the difficulty on X, writing to a involved buyer: “Hello. Sorry about this. We are actually conscious some prospects are having points with viewing transactions & balances proper now. Bear with us as we repair this.”

In a subsequent replace on the platform, the financial institution stated: “This morning, we incorrectly confirmed transaction info from some accounts to different prospects in Web Banking and the cellular app. We're sorry this occurred. This problem was rapidly recognized and resolved.

“We will guarantee you that no one had entry to your accounts. We're presently reviewing what occurred to make sure this can not happen once more. Defending our prospects’ private info and account safety stays our precedence.”

<img src="https://static.independent.co.uk/2026/01/19/16/54/AdobeStock_518856668.jpeg" srcset="https://static.independent.co.uk/2026/01/19/16/54/AdobeStock_518856668.jpeg?quality=75&width=320&trim=0%2C0%2C0%2C0&auto=webp 320w, https://static.independent.co.uk/2026/01/19/16/54/AdobeStock_518856668.jpeg?quality=75&width=640&trim=0%2C0%2C0%2C0&auto=webp 640w" loading="lazy" alt="Mobile customers using Lloyds’ banking apps have reported being able to see other users’ transactions" class="sc-1mc30lb-0 ggpMaE inline-gallery-btn"/> open picture in gallery

Cell prospects utilizing Lloyds’ banking apps have reported with the ability to see different customers’ transactions (tippapatt - inventory.adobe.com) A lady in Scotland informed the BBC that she was in a position to see the transactions of six completely different customers over a 20-minute interval.

These included profit funds from the Division of Work and Pensions (DWP), which use Nationwide Insurance coverage numbers of recipients because the fee reference.

Writing on-line, one X consumer stated: “Once I log into my acc, I can see transactions that aren't mine. whn I'm going within the acc I can see different individuals’s checking account particulars funds. If I log off and again in, the main points change to another person.”

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One other wrote: “Sure! Two completely different peoples account transactions on Lloyds present account app on two separate events this morning. My steadiness right although. Reverted again to regular afterwards. Very worrying.”

A number of customers flagged points after issues have been raised by Martin Lewis on his X account. One informed the cash professional: “They're saying this was only a technical glitch however we may see a number of buyer transactions – this included the place they work, their wages, funds they have been making to varsities, cash they have been transferring to different individuals with full names.”

A Lloyds Banking Group spokesperson stated: “We’re sorry that some prospects skilled a problem viewing transactions within the app for a short while this morning. The problem was rapidly resolved and we’re trying into what occurred.”