Lloyds pays out £139k in compensation after IT glitch lets prospects view different accounts

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Your help makes all of the distinction. Learn extra Lloyds Banking Group has issued compensation following an IT malfunction that uncovered the private information of virtually half one million prospects earlier this month.

The incident, which occurred on March 12, affected 447,936 prospects throughout its Lloyds, Halifax, and Financial institution of Scotland manufacturers. These people both had their information inadvertently shared or have been in a position to view different individuals’s monetary transactions.

Jasjyot Singh, Lloyds' client relations boss, conveyed the financial institution's apology for the breach in a letter to Parliament’s Treasury Choose Committee. The banking large confirmed that 114,182 prospects actively clicked on and seen these uncovered transactions.

<img src="https://static.independent.co.uk/2026/03/27/09/4c13fb17aaca2bafc7a5e35caf788c0cY29udGVudHNlYXJjaGFwaSwxNzc0Njg3OTcx-2.79996750.jpg" srcset="https://static.independent.co.uk/2026/03/27/09/4c13fb17aaca2bafc7a5e35caf788c0cY29udGVudHNlYXJjaGFwaSwxNzc0Njg3OTcx-2.79996750.jpg?quality=75&width=320&auto=webp 320w, https://static.independent.co.uk/2026/03/27/09/4c13fb17aaca2bafc7a5e35caf788c0cY29udGVudHNlYXJjaGFwaSwxNzc0Njg3OTcx-2.79996750.jpg?quality=75&width=640&auto=webp 640w" loading="lazy" alt="Halifax and Bank of Scotland customers were also impacted." class="sc-1mc30lb-0 ggpMaE inline-gallery-btn"/> Halifax and Financial institution of Scotland prospects have been additionally impacted. (Mike Egerton/PA) It added they due to this fact could have been proven extra detailed data similar to account particulars, nationwide insurance coverage numbers and cost references.

The financial institution has to date paid out £139,000 in compensation to three,625 prospects for misery and inconvenience linked to the incident.

It stated no prospects have to date been recognized as struggling monetary losses because of this.

The letter highlighted the private information of people who weren't Lloyds group prospects had additionally been seen.

Lloyds stated the incident was brought on by a “software program defect” from an in a single day IT replace.

Chair of the Treasury Committee, Dame Meg Hillier, stated: “Trendy banking strategies imply we will now carry out quite a lot of duties on our telephones in a matter of seconds, and virtually anyplace.

“What this incident brings into focus is the actual fact that there's a trade-off.

“By transferring extra interactions with our financial institution on-line, we place our religion in know-how which might endure unpredictable errors.”

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A Lloyds spokesman stated: “On March 12, some prospects utilizing our app could have briefly seen transactions that weren't their very own following an IT change.