Cisco Reside San Diego - that’s a wrap!

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AI Was All over the place

From the opening keynote showcasing an spectacular lineup of AI-powered improvements , to the World of Options filled with partaking demos, and numerous alternatives to listen to Cisco consultants on stage, it’s clear that Cisco is constructing the crucial infrastructure for the AI period. Throughout Cisco, together with CX, we’re serving to clients navigate the shift to agentic AI.

This was the main focus of Chief Buyer Officer Liz Centoni’s, Day 2 Keynote : Reworking Cisco Buyer Expertise with AI and Human Experience , the place she shared the pivotal position of agentic AI in Buyer Expertise, and the way we’re delivering safety, resiliency, and ease with CX options like Companies as Code. Cisco’s new analysis on agentic AI – The Race to an Agentic Future: How agentic AI will rework buyer expertise – is a good supply for extra info.

Whereas Cisco Reside 2024 was AI-focused, it felt like a teaser in comparison with the unimaginable depth of AI innovation I witnessed final week. The expansion of AI is exponential, however as Dr. Vince Kellen, CIO of UC San Diego, shared within the Day 2 Keynote, getting worth out of AI is like choosing olives relatively than grapefruit. With a grapefruit tree, you’re ingesting juice in 10 minutes, however with an olive tree it takes 4 months of processing and persistence earlier than you may benefit from the olives.

It takes time to know your AI use case, design/validate, construct, deploy, undertake, and finally notice the return in your funding. Undoubtedly extra olive and fewer grapefruit. This was the main focus of my session with Carlos Pereira – Accelerating Modernization and Execution Methods for AI the place we explored the challenges clients face and the way CX helps them on their AI adoption journey.

I briefly stepped away from CX subjects to affix Martin Lund, EVP of the Widespread {Hardware} Group, on stage at IT Management. Collectively, we mentioned getting ready for AI-ready infrastructure with Silicon One and emphasised the significance of flexibility, efficiency, and effectivity in modernizing information heart environments. And sure, he actually does carry the most recent Silicon One chip in his pocket!

One other spotlight of Cisco Reside was the Cisco Buyer Achievement Awards ceremony. Winners have been chosen from a whole bunch of nominations of shoppers main the way in which in AI-readiness, future-proofed workplaces, digital resilience, and sustainability. We additionally celebrated a number of CX-specific award winners, together with our 2025 CX Buyer Hero of the Yr winner – Joe Gleeson from Intel. Congratulations to Joe and all the opposite buyer award winners !

I’ll shut this publish with gratitude–for the relationships and experiences I’ve gained over a few years at Cisco, my first as chief of CX Americas, and now 19 complete Cisco Reside occasions. Right here’s to many extra! Bookmark the Cisco Reside On-Demand Library to see replays from San Diego as they’re added.