Fairphone denies any hack behind suspicious emails

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TL;DR

Fairphone prospects have been receiving repeat copies of outdated order affirmation emails, with new hyperlinks inside. Recipients have been uncertain whether or not this represented a hack of Fairphone order knowledge, or might be a mistake. The corporate now says it’s investigating, however believes it’s doubtless simply an e-mail malfunction.

Replace, February 6, 2026 (10:01 AM ET): It’s been just a few days since we first heard in regards to the complicated emails Fairphone prospects had been getting. The corporate has continued to look into these stories, and simply posted a follow-up message earlier right this moment:

Following our inside examine, we will verify that the unwarranted emails have been brought on by an inside automation malfunction inside our emailing system, as initially suspected. We will guarantee you that no knowledge breach has occurred.

That’s the identical clarification we heard as doubtless earlier than, and it’s good to know now that the dearth of an precise hack has lastly been confirmed.

Unique article, February 6, 2026 (12:33 AM ET): When an organization we’ve accomplished enterprise with will get hacked, it’s simple to finish up residing with a way of dread hanging over you: “How for much longer till somebody does one thing terrible with my knowledge?” Worse, with dangerous guys promoting and buying and selling that data, it might be years earlier than we randomly sooner or later expertise these penalties. If you happen to’ve accomplished enterprise with Fairphone and a few suspicious emails had you considering that possibly the corporate has been hacked, we’ve obtained some excellent news to reassure you with.

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<img class="e_Gh" decoding="async" loading="lazy" sizes="9.375rem" title="google preferred source badge light@2x" srcset="https://www.androidauthority.com/wp-content/uploads/2025/09/google_preferred_source_badge_light@2x.png 676w, https://www.androidauthority.com/wp-content/uploads/2025/09/google_preferred_source_badge_light@2x-64w-20h.png 64w" alt="google preferred source badge light@2x" src="https://www.androidauthority.com/wp-content/uploads/2025/09/google_preferred_source_badge_light@2x.png"/><img class="e_Gh" decoding="async" loading="lazy" sizes="9.375rem" title="google preferred source badge dark@2x" srcset="https://www.androidauthority.com/wp-content/uploads/2025/09/google_preferred_source_badge_dark@2x.png 676w, https://www.androidauthority.com/wp-content/uploads/2025/09/google_preferred_source_badge_dark@2x-64w-20h.png 64w" alt="google preferred source badge dark@2x" src="https://www.androidauthority.com/wp-content/uploads/2025/09/google_preferred_source_badge_dark@2x.png"/> Earlier this week on the Fairphone group boards, consumer Nicoolas shared the complicated e-mail that not too long ago appeared in his inbox. He had ordered a brand new battery for his Fairphone 3 again in January of 2025, however proper across the one-year anniversary of that order, a second order affirmation arrived.

Whereas this new message appeared to comprise the identical order particulars, it arrived from a Bloomreach somewhat than Fairphone e-mail handle, and the hyperlinks inside pointed to a brand new website. Was somebody making an attempt to trick him into clicking on these?

A pair different Fairphone prospects popped up within the dialogue with related stories of their very own. Whereas some shared issues a couple of hack, others prompt these incidents could be far more innocuous: Bloomreach is a advertising and marketing platform, and the presence of “check” subdomains hinted that these messages could have gone out by accident.

Certain sufficient, just a few hours in the past an official Fairphone account responded to the thread, making an attempt to set fears to relaxation:

Expensive group, We’ve seemed into the emails you’ve been getting since final night. At this level it's doubtless that these are coming from our official emailing device, Bloomreach, triggered by an inside malfunction, and never from a knowledge breach. We’re investigating and can preserve you posted. Thanks to your endurance, The Fairphone Crew

Whereas that’s possibly lower than 110% affirmation that there was no breach right here, the corporate confirming its official relationship with Bloomreach lends sturdy help for that glitch principle, and whereas we’d nonetheless like to be taught precisely what occurred right here, that is sounding much less and fewer prefer it entails felony motion or malice on anybody’s half.