Hundreds of EE and BT clients throughout UK hit by cell community outage

[ad_1] Hundreds of EE and BT clients have reported encountering issues when making or receiving calls, because of a widespread cell community outage.

Studies of issues with EE, in addition to its dad or mum firm BT, have been first logged by customers at 11.15am on Thursday morning on the web site Downdetector, which displays web outages.

The stories peaked at about 2.15pm, when greater than 2,600 EE clients reported being unable to entry the cell community.

The outage affected clients throughout the UK, from Glasgow to the south coast of England, in response to a map of stories on Downdetector, with folks in London, Birmingham, Manchester and Leeds reporting probably the most issues.

In the meantime, EE and BT clients posted on social media that they have been unable to make or obtain calls on mobiles and landlines, and couldn't get via to EE’s customer support quantity.

A BT spokesperson stated: “We’re at present addressing a difficulty impacting our providers. We apologise for any inconvenience induced; we’re working urgently to repair this challenge and can present an extra replace as quickly as doable.”

The Guardian understands that voice providers have been affected, however EE clients have been in a position to name 999 as regular if required.

A whole bunch of customers reported issues with different cell networks. Nevertheless Vodafone, which additionally owns the community Three, stated there have been no issues with its networks.

There have been spikes of stories of outages at Vodafone and Three on Downdetector. Nevertheless customers could have reported issues in the event that they have been unable to contact EE clients.

EE, which was purchased by BT in 2016, has about 25 million clients within the UK. Your complete BT Group has greater than 30 million UK clients and reported complete income of £20.4bn within the yr to March 2025.