Inside United Airways’ 24/7 Chicago operations heart managing day by day flights

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DENVER – When you’ve ever boarded a United Airlines flight, there’s likelihood your journey was quietly guided by an enormous crew working behind the scenes, removed from the airport, and even farther from the general public eye.

That crew is predicated at United Airways’ Community Operations Middle (NOC), a 24/7 command hub situated simply exterior of Chicago , the place specialists oversee almost 5,000 flights a day.

The power homes greater than 2,000 staff throughout 26 departments, from flight dispatch and crew scheduling to meteorology and plane upkeep coordination.

Collectively, they monitor and handle United’s international operations, together with departures and arrivals in major airport hubs .

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<source media="(min-width: 1024px) and (max-width: 1279px)" srcset="https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/09/931/523/screenshot-2025-09-17-at-1.00.26 pm-e1758136453809.png?ve=1&tl=1, https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/09/1862/1046/screenshot-2025-09-17-at-1.00.26 pm-e1758136453809.png?ve=1&tl=1 2x" height="523" width="931"> Screens monitor airport circumstances throughout the nation. (Kennedy Hayes/ Fox Information)

"What you see in entrance of you is admittedly the place our international operations is managed," Harel Magaritz, managing director of NOC day by day operations, stated throughout a behind-the-scenes tour of the middle.

Magaritz says the job is all about fixed coordination and anticipating the surprising.

"It’s about understanding that something world wide can occur at any given second," he stated. "All of the issues that come up that would probably disrupt a flight — our job is to gather that info after which talk it out to the sphere."

That features all the things from mechanical points to climate delays to crew reassignments.

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<source media="(min-width: 1024px) and (max-width: 1279px)" srcset="https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/09/931/523/screenshot-2025-09-17-at-1.00.42 pm-e1758136058471.png?ve=1&tl=1, https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/09/1862/1046/screenshot-2025-09-17-at-1.00.42 pm-e1758136058471.png?ve=1&tl=1 2x" height="523" width="931"> The climate crew at United Airways retains a continuing eye on the forecast. (Kennedy Hayes/ Fox Information)

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One of the important groups contained in the NOC is the in-house meteorology division, led by Nathan Polderman, senior supervisor of meteorology. His crew is answerable for issuing climate forecasts throughout United’s network , and flagging any occasions which may delay or floor flights.

"In some instances, we’ve had two or three hubs with thunderstorm exercise in the identical day," Polderman stated. "So you'll be able to think about that makes the climate crew very busy."

Every day begins with two forecasters in a single day, ramping as much as 4 meteorologists throughout the day, in response to Polderman. Their forecasts are utilized by flight dispatchers to determine how or if a flight ought to proceed.

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"Turbulence, icing, unhealthy climate on the vacation spot airport, if something’s going to occur to that flight, the dispatcher goes to coordinate that," Polderman stated.

Magaritz stated the objective is easy: hold flights transferring safely and easily, typically earlier than passengers even notice an issue exists.

<source media="(min-width: 1024px) and (max-width: 1279px)" srcset="https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/09/931/523/screenshot-2025-09-17-at-1.00.09 pm-e1758136368603.png?ve=1&tl=1, https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/09/1862/1046/screenshot-2025-09-17-at-1.00.09 pm-e1758136368603.png?ve=1&tl=1 2x" height="523" width="931"> United Airways Community Operations Middle is situated simply exterior of Chicago. (Kennedy Hayes/ Fox Information)

"It’s about that consolation degree of understanding you’re not on the market by your self," Margaritz stated. "You’re not simply shopping for a ticket and hoping you’ll make it to your vacation spot. There are complete groups and 1000's of individuals working within the background."

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United officers additionally emphasised how important it's to obtain real-time updates from airports throughout the nation with the intention to hold operations seamless throughout the community.

A United Airways chief says the job is all about fixed coordination and anticipating the surprising.

Kennedy Hayes joined Fox Information in 2023 as a multimedia reporter based mostly in Denver.

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