Lloyds faces questions over ‘troubling’ banking app glitch that confirmed different customers’ transactions

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Your assist makes all of the distinction. Learn extra Lloyds Banking Group is going through intense scrutiny from a strong parliamentary committee after a major information breach allowed some clients to view different customers' monetary transactions through their banking app final week.

The incident has prompted the Treasury Committee to demand instant solutions from the excessive avenue large.

Dame Meg Hillier, chairwoman of the Treasury Committee, has formally written to Charlie Nunn, the group chief govt, searching for complete particulars.

Her letter, explicitly headed "improper disclosure of people’ account info," requests info on the variety of clients affected, the anticipated compensation payouts, and the exact nature of the delicate information that grew to become seen.

Highlighting the gravity of the state of affairs, Dame Meg said: "On the face of it, that is an alarming breach of information confidentiality. Within the pursuits of transparency, I might welcome a set of responses from Lloyds Banking Group associated to this troubling incident."

The committee has additionally set a timeline for additional disclosures. Inside one month, Lloyds is predicted to offer an preliminary evaluation of whether or not any clients have fallen sufferer to monetary crime as a direct results of the data uncovered.

<img src="https://static.independent.co.uk/2026/03/17/12/2e3244d565925ab2ab35b36d9c7894b9Y29udGVudHNlYXJjaGFwaSwxNzczODM3MTM2-2.31084684.jpg" srcset="https://static.independent.co.uk/2026/03/17/12/2e3244d565925ab2ab35b36d9c7894b9Y29udGVudHNlYXJjaGFwaSwxNzczODM3MTM2-2.31084684.jpg?quality=75&width=320&auto=webp 320w, https://static.independent.co.uk/2026/03/17/12/2e3244d565925ab2ab35b36d9c7894b9Y29udGVudHNlYXJjaGFwaSwxNzczODM3MTM2-2.31084684.jpg?quality=75&width=640&auto=webp 640w" loading="lazy" alt="Treasury Committee chairwoman Dame Meg Hillier has written to Lloyds requesting information including the number of affected customers, expected compensation payouts and the nature of the information which became visible" class="sc-1mc30lb-0 ggpMaE inline-gallery-btn"/> open picture in gallery

Treasury Committee chairwoman Dame Meg Hillier has written to Lloyds requesting info together with the variety of affected clients, anticipated compensation payouts and the character of the data which grew to become seen A extra detailed account, together with a full description of how the incident occurred and the preventative steps taken, has been requested inside six months.

On 12 March, some clients utilizing Financial institution of Scotland, Lloyds and Halifax apps reported that they have been in a position to see info associated to different individuals’s accounts by means of their banking app.

Prospects mentioned they may see transactions unrelated to them akin to direct debits, wages, money withdrawals, and a few nationwide insurance coverage numbers associated to funds.

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One girl instructed the Press Affiliation final week of her shock to seek out that she was “ another person’s life” when she logged into her banking app.

<img src="https://static.independent.co.uk/2024/10/25/11/e14b76968160561b9003ab5fd695e56cY29udGVudHNlYXJjaGFwaSwxNzI5OTMyOTA1-2.42764641.jpg" srcset="https://static.independent.co.uk/2024/10/25/11/e14b76968160561b9003ab5fd695e56cY29udGVudHNlYXJjaGFwaSwxNzI5OTMyOTA1-2.42764641.jpg?quality=75&width=320&auto=webp 320w, https://static.independent.co.uk/2024/10/25/11/e14b76968160561b9003ab5fd695e56cY29udGVudHNlYXJjaGFwaSwxNzI5OTMyOTA1-2.42764641.jpg?quality=75&width=640&auto=webp 640w" loading="lazy" alt="Customers using banking apps for Lloyds, Bank of Scotland, and Halifax reported seeing other users' transaction histories on their accounts" class="sc-1mc30lb-0 ggpMaE inline-gallery-btn"/> open picture in gallery

Prospects utilizing banking apps for Lloyds, Financial institution of Scotland, and Halifax reported seeing different customers' transaction histories on their accounts (PA Archive) Final March, the committee discovered that 9 of the highest banks had amassed a minimum of 33 days’ value of outages over the previous two years.

A Monetary Conduct Authority (FCA) spokesperson mentioned final week that it was in touch with Lloyds to know what had occurred and the way it was being resolved.

The FCA spokesperson mentioned beforehand: “We count on companies to guard buyer information and be capable of reply to and rapidly get better from disruptions.”