Sonos owns as much as "restricted" reviews of overheating Roam audio system

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Curiosity in Sonos’s smallest transportable speaker is heating up—actually—following phrase that a minimum of one of many models got here near catching hearth.

A Sonos consumer on Reddit posted photos of the “singed” and “bulging” USB port on the again of his Roam, a conveyable Wi-Fi and Bluetooth speaker that doubles as a sensible speaker.

Sonos has acknowledged the issue, admitting to a “very low” variety of complaints about overheating Roam models, in accordance with Bloomberg (by means of 9to5Google).

The difficulty seems centered on the first-generation Roam, though Bloomberg notes that some second-gen Roam models can also have suffered from the glitch.

The Sonos proprietor found the simmering Roam scenario after noticing a “humorous odor” within the room the place the speaker was sitting.

“After just a few hours, the odor was getting worse, and I may then acknowledge the odor as burning plastic,” the consumer wrote.

Responding to a question from TechHive, Sonos supplied a press release much like the one it gave Bloomberg:

We care deeply about product high quality and security and are extraordinarily pleased with our file. We’ve intently tracked a restricted variety of reviews involving the USB-C charging connection on some first-generation Sonos Roam audio system. Whereas the general incidence charge may be very low, and environmental circumstances seem to play a job, we’ve taken a number of proactive steps to even additional scale back the chance of this subject, together with software program updates and accent enhancements.

First launched again in 2021, the Sonos Roam is a nifty little speaker, when it really works.

Able to connecting to Wi-Fi networks in addition to Bluetooth, the Sonos Roam is roughly the scale of a water bottle and weighs simply six ounces, making it ultimate for tossing right into a knapsack for a visit to the park. I additionally thought the Roam sounded distinctive given its diminutive kind issue.

However within the months following the Roam’s launch, reviews started cropping up of charging points with the speaker, notably if the unit was left on its charger. (The Roam helps wi-fi charging from its base in addition to USB-C charging by way of its rear charging port.)

My very own Roam by no means caught hearth, nevertheless it did cease responding at some point after I’d left it sitting on its wi-fi charging station for (apparently) too lengthy. The unit’s orange charging gentle would activate and it felt noticeably heat to the contact, nevertheless it by no means labored once more.

Sonos changed the defective Roam with a second unit, however a number of months later, it too stopped working after exhibiting the identical signs. I wound up switching to an Anker-made Soundcore speaker, which has proved way more resilient.