Two blind girls grew to become sole passengers on delayed Southwest flight

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Two blind girls from Florida lately found they had been the one passengers aboard their Southwest Airways flight from New Orleans to Orlando, saying the corporate wants to enhance the way it communicates with passengers who've disabilities.

Sherri Brun and Camille Tate had been touring collectively on Southwest Flight 2637 , scheduled to depart New Orleans on July 14. Following a virtually five-hour delay, the 2 pals lastly boarded their flight, solely to find they had been the one two individuals on the airplane, FOX 35 reported .

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"You’re the one two individuals on this flight as a result of they forgot about you," Brun mentioned the 2 girls had been instructed.

Two blind girls from Florida lately found they had been the one passengers aboard their Southwest Airways flight from New Orleans to Orlando. (FOX 35)

Brun and Tate mentioned that they had waited by their assigned gate, checking Southwest's app for updates. Nevertheless, unbeknownst to them, practically all the opposite passengers had been rebooked on a separate Southwest flight to Orlando that departed earlier from a close-by gate, FOX 35 reported.

In accordance with the U.S. Division of Transportation, airways should present immediate and efficient communication for passengers with visible impairments, particularly throughout delays or rebookings and boarding adjustments a federal regulation beneath the Air Provider Entry Act.

Brun and Tate mentioned that requirement was removed from met. "No one mentioned a phrase to us about one other flight," Brun mentioned. "We had been simply ready on the gate, checking the app, like everybody else."

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<source media="(min-width: 768px) and (max-width: 1023px)" srcset="https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/08/672/378/travelers-make-their-way-through-orlando-international.jpg?ve=1&tl=1, https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/08/1344/756/travelers-make-their-way-through-orlando-international.jpg?ve=1&tl=1 2x" height="378" width="672"><source media="(min-width: 1024px) and (max-width: 1279px)" srcset="https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/08/931/523/travelers-make-their-way-through-orlando-international.jpg?ve=1&tl=1, https://a57.foxnews.com/static.foxnews.com/foxnews.com/content/uploads/2025/08/1862/1046/travelers-make-their-way-through-orlando-international.jpg?ve=1&tl=1 2x" height="523" width="931"> Vacationers make their method by way of Orlando Worldwide Airport on September 2, 2023. (Paul Hennessy/SOPA Photos/LightRocket by way of Getty Photos)

"There must be some enchancment in how they impart with their passengers, particularly those who have disabilities," Tate mentioned.

"We have now seen inaccurate accounts that counsel we ‘forgot’ the 2 clients, or that we despatched a airplane again to get them," a Southwest spokesperson instructed Fox Information Digital in an e-mail. "Neither of those is the case. … The Clients had been scheduled on Flight 2637. Though it ran nearly 5 hours late that day, it remained their identical flight quantity all through."

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The airline supplied every of the ladies a $100 journey voucher as compensation for the delay. (Kevin Carter/Getty Photos)

Southwest mentioned it supplied every of the ladies a $100 travel voucher as compensation for the delay.

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"We apologize for the inconvenience," Southwest instructed Fox Information Digital. "Southwest is all the time on the lookout for methods to enhance our customers’ travel experiences , and we’re energetic within the airline trade in sharing greatest practices about greatest accommodate Passengers with disabilities."

Sophia Compton is a Digital Manufacturing Assistant at Fox Information Digital. Sophia was beforehand a enterprise reporter masking finance, power and tourism and has expertise as a TV information producer. She graduated with a journalism diploma in 2021 from the College of Hawaii at Manoa.