Yelp mentioned on Tuesday that it’s engaged on deploying AI-powered “voice brokers” to assist service suppliers and eating places deal with calls, reply fundamental questions, and attain duties like including a buyer to a restaurant waitlist.
Yelp says its brokers don’t require a sophisticated setup or API integrations, and might draw from present metadata together with information from companies, reminiscent of pronunciation guides, custom-made voice greetings, and name forwarding guidelines. Within the case of a restaurant, for instance, Yelp’s brokers can hook up with the restaurant’s administration software program to ship reservation particulars to a buyer post-call.
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